Form CSM-132C, revised March 11, 2022
Limit of Liability: Although every care and precaution is taken in the performance of our services, our liability for loss or damage in all circumstances is limited to re-analysis of the samples at our expense or the cancellation of charges.
Sample Receipt: Samples should be delivered prepaid. Chain of Custody/Analysis Request forms are available from the lab or can be downloaded from the website. A signed Analysis Request form must accompany all samples. Failure to do so may result in delays in service.
Sample storage: Due to limited storage facilities, samples will be kept for 30 calendar days after results are reported unless otherwise requested (long term storage charges may be applicable).
Sample containers: Various sampling instructions and volume requirements are provided on our website. Please contact us for information regarding volume and preservation requirements not listed there. We supply sample containers and preservatives at no charge to clients.
Hazardous Waste Disposal: Samples classified as hazardous substances will either be disposed of by SRC for an additional fee or returned to the client at the client’s cost.
Confidentiality: All data and reports are the confidential property of the client. No information will be released to others without the express written consent of the client, unless legally required by government regulation or a court of law. Client shall not use SRC’s name, logos or trademarks in any advertising, promotional material or publicity release without the prior written consent of SRC.
Sanctions: The client confirms that neither the client nor any of its affiliates, directors, officers, shareholders, employees, agents or representatives is directly or indirectly owned or controlled by an individual or legal entity subject to any sanctions currently imposed by a government authority (the “Sanctions”). Sanctions may include restrictions under any Applicable Trade Control Laws (defined below), including those designated under the Canadian United Nations Act or Special Economic Measures Act, the U.S. List of Specially Designated Nationals and Blocked Persons, Foreign Sanctions Evaders List, Entity List, Denied Persons List, Debarred List, the UK Consolidated List and the EU Consolidated List of Persons, Groups, and Entities Subject to EU Financial Sanctions. Applicable Trade Control Laws means any sanctions, export control, or import laws, or other regulations, orders, directives, designations, licenses, or decisions relating to the trade of goods, technology, software and services which are imposed, administered or enforced from time to time by Canada, the United States, the United Kingdom, the EU, EU Member States, Switzerland, the United Nations or United Nations Security Council and also includes Canadian and U.S. anti-boycott laws and regulations. If the client becomes aware of any Sanctions, the client shall immediately inform SRC and SRC shall have the right to terminate this Agreement immediately and transfer to any third party any client property in the possession of SRC. The client acknowledges that the imposition of Sanctions may obligate SRC to report confidential and other information to the Royal Canadian Mounted Police and other public and government entities. The client further acknowledges that any breach of this section is a material breach of this Agreement.
BILLING AND REPORTING INFORMATION
Standard Turnaround: Standard turn-around time in reporting of results for routine samples is usually a maximum of 10 business days.
Rush Service: 1-4 working days depending on type of analysis will be provided at a 100% surcharge.
Rush Service with Overtime Approval: A surcharge of 100%, and, when deemed necessary by SRC, an hourly rate, will be applicable for services rendered outside normal business hours. Turn-around time will depend on the type of analysis. Please indicate which rush service is required with sample submission. Discounts will not generally apply to expedited service.
Fees: Published prices may be subject to change without prior notification. GST will be added to the invoice if applicable.
Late payment charges: Interest will be charged at the rate of 1.5% per month (18.00% per annum) on all invoices overdue thirty (30) calendar days or more from the invoice date.
Minimum billing: A minimum charge may be applied to all analytical orders.
Quotations and Proposals: Volume discounts can be discussed with us prior to undertaking work. Quotes and proposals will include a quote number that must be referenced when samples are submitted.
ANALYSIS REQUEST FORM/CHAIN OF CUSTODY INFORMATION
It is important that a signed analysis request form accompany your samples. Please ensure that the following information is filled in on the form:
- Complete address and contact information. If the billing is to go to a different address than the report, please indicate that on the form and provide the billing information.
- Sample identification as you would like to see it on your report.
- The date and time of sampling.
- The matrix (e.g., water, soil, sewage, sediment, vegetation, etc.).
- The tests required.
- Sign at bottom right-hand corner of form (i.e., ‘relinquished by’).